Skip to content

Support

Need help with Orbitarion? We're here for you.

Contact Us

Common Issues

I can't log in

  • Make sure you're using the correct email and password
  • Try "Forgot password?" on the login screen
  • If you signed up with Google or Apple, use the same provider to log in

I lost my planet / progress

  • Game progress resets at the end of each season — this is by design
  • If you lost progress mid-season, contact us with your email and planet name

I'm being attacked and can't defend

  • New players have 96 ticks (48 hours) of protection after joining
  • Join an alliance for mutual defense
  • Build Planetary Defense Systems (PDS) in the Shipyard

Push notifications aren't working

  • Check your device notification settings for Orbitarion
  • Make sure notifications are enabled in the app settings

I found a bug

  • Report it on our Discord in the #bugs channel
  • Or email [email protected] with steps to reproduce the issue

I want to delete my account

  • Email [email protected] from your registered email
  • We will delete your account and all associated data within 30 days

Feature Requests

We love hearing from players! Share your ideas: